Refund Policy

1. Overview

Struct (“we”, “us”) sells products through our online storefront. If you are not satisfied with a purchase, you may be eligible to return it and receive a refund or replacement, subject to the rules on this page and applicable consumer law in India.

This Refund Policy applies to orders placed on Struct and fulfilled by us. It does not cover third-party marketplaces or resellers unless we explicitly state otherwise.

2. Eligibility for returns

To qualify for a return under our standard policy, items should generally be:

• Returned within the period stated in our policy (10 days return policy).
• Unused, unworn, and in the same condition you received them.
• In original packaging with tags, accessories, and invoice or order proof.
• Free from damage caused after delivery (except manufacturing defects).

Some products may be marked as final sale, hygiene-sensitive, or non-returnable at the time of purchase. Custom or personalised items may not be returnable unless defective. If a product page or checkout notice says an item is non-returnable, that notice applies in addition to this policy.

3. When returns may be declined

We may refuse a return or partial refund when:

• The return window has expired without a valid exception (e.g. late delivery).
• Items show signs of use, washing, alteration, or missing parts.
• Products are not in resalable condition or original packaging is missing.
• The request appears fraudulent or abusive (repeat misuse of returns).
• The item category is excluded as described at purchase.

Defective or wrong items sent by us are handled separately — contact us promptly with photos and your order ID so we can arrange replacement or full refund.

4. How to start a return or refund request

Before sending anything back, get in touch so we can authorise the return and share the correct return address or pickup instructions:

1. Email support@struct-ecom.com or use our Contact page.
2. Include your order number, item name, quantity, and reason for return.
3. Attach clear photos if the item is damaged, defective, or not as described.
4. Wait for our confirmation with return instructions before shipping the parcel.

Returns sent without prior approval may be delayed or rejected. Keep your courier receipt and tracking number until the refund is complete.

5. Order cancellations

You may cancel an order before it is packed or handed to the courier. Contact us as soon as possible with your order ID. If payment was already captured, we will refund the order amount for cancelled lines once cancellation is confirmed.

After dispatch, cancellation is not available — please use the return process instead once you receive the delivery (subject to eligibility above).

6. Return shipping costs

Unless we made an error (wrong item, defective product, or missing item), return shipping may be your responsibility. We will tell you when we cover return shipping or arrange pickup. Original outbound shipping charges are non-refundable except where required by law or where the return is due to our mistake.

Free shipping promotions on orders over ₹500.00 do not change return-shipping rules — only the eligibility and refund amount sections above apply.

7. Refund method and timing

After we receive and inspect returned goods, we will notify you of approval or rejection. Approved refunds are processed as follows:

• Online payments (card, UPI, net banking): refunded to the original payment method where possible. Bank processing may take 5–10 business days after we initiate the refund.
• Cash on Delivery (COD): refund via bank transfer or store credit as arranged with support; we may ask for account details for verification.
• Partial refunds: may apply if only part of an order is returned or if an item is not in eligible condition.

Refund timelines depend on payment partners and banks; we are not responsible for delays once the refund has been submitted on our side.

8. Exchanges and replacements

Where stock allows, we may offer an exchange for a different size or variant instead of a refund. Exchanges follow the same contact-and-approval flow as returns. If an exchange cannot be fulfilled, we will offer a refund for the returned item.

9. Damaged or incorrect orders

If your order arrives damaged, incomplete, or different from what you ordered, contact us within 48 hours of delivery with photos of the package and product. We will prioritise replacement or full refund and may arrange return pickup at our cost.

10. Your statutory rights

Nothing in this policy removes rights you have under applicable Indian consumer protection laws. Where the law gives you stronger remedies, those rights apply.

11. Contact us about returns

For return and refund questions, reach Struct at:

We may update this Refund Policy from time to time. The “Last updated” date on this page reflects the latest version.